CORE shows you exactly where your service drive is leaving money behind — advisor by advisor, day by day — then gives your managers the coaching tools and your advisors the real incentives to close the gap.
The opportunity is already walking through the door. What's missing is a way to know — every single day — which advisor took it and which one let it go.
Every customer-pay RO without a menu is a sale that was never offered. It doesn't show up as a loss anywhere, so nobody chases it.
You know your store number. You don't know which of your five advisors is carrying it and which is quietly dragging it down.
A monthly review is a post-mortem. Without a daily habit, advisors never connect yesterday's behavior to this month's result.
The data exists. Getting it out means exports, pivot tables, and a manager doing analysis instead of coaching.
Without a shared standard and a shared scoreboard, "the process" is whatever each advisor decides it is that morning.
We won't quote you someone else's results. Use your own numbers — this is the same conservative model CORE runs in-product.
Recoverable menu revenue currently walking out the door.
How this is calculated: unpresented ROs × your close rate × a deliberate 25% haircut, because an RO that got skipped is less likely to buy than one you chose to present to. CORE uses the same discount in-product — we would rather understate the opportunity than oversell it.
CORE is built around one loop: measure the behavior that drives revenue, put it in front of the person who owns it, and make closing the gap worth their while.
Green, yellow, red against your store's own targets — so a manager can see in three seconds who needs a conversation today. Sort any column, filter to who needs attention, pop it out for a team meeting.
Set a monthly team target on any CORE metric and attach a real reward to it — a catered lunch, a cash bonus, an early-out Friday. Everyone sees the same progress bar and who's lifting it.
A single process score blends the four CORE metrics with daily accountability, so standing is earned by consistency rather than by who got handed the best traffic. New advisors are tagged as ramping, not failing.
Every advisor carries a dollar figure for the opportunity they didn't take — modeled conservatively from their own close rate and their own average sale. It turns an abstract percentage into a number a manager can talk about.
Ready-written coaching notes tied to the exact metric that's short, with the advisor's own numbers filled in. A manager sends real feedback in under a minute instead of putting it off until next month.
Earn a spin by acknowledging five shifts in a row, earning a badge, or leading the board — then win from a prize pool you control. Small, frequent, immediate rewards for the habits that compound.
CORE reads what your DMS already produces. There is nothing for your advisors to fill in and nothing for your managers to export.
We connect to your service data directly, pull your customer-pay ROs, menus presented, menus sold, BG and labor hours, and stand your roster up. No spreadsheets, no double entry, no advisor homework.
Define the target for each metric and the range you'll call green, yellow and red. Your store, your numbers — CORE measures against what you decided, not an industry average that means nothing on your drive.
Advisors review and acknowledge their last shift. Managers work the reds. Goals run monthly, rewards get delivered, and the process becomes the thing everyone competes on.
“Where have you been hiding this? Total game changer.”Early pilot feedback
One screen that tells you where the drive stands and who needs coaching today — instead of an afternoon in exports.
A daily habit your advisors actually complete, and coaching notes that write themselves from real numbers.
Revenue you already earned but never collected, quantified — and a process you can hold the store to.
Roll up across stores or run a single shop. Same metrics, same standard, whatever the sign out front says.
CORE does three things.
CORE is not a general dealership dashboard. We've been deliberate about using only metrics that serve those three objectives.
Tell us about your store and we'll show you CORE against your own numbers — not a canned demo.
We'll pre-fill the message for you — just pick where you write your email.
mspicer+coreservicedrive@issbg.com